MMW values customer satisfaction and aims to provide a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully.
Returns
You may request a return within 7 days of receiving your product.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Certain items, such as digital products, customized items, and perishable goods, are non-returnable.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item received).
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method within 7 business days.
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
If you received a defective or damaged item, we are happy to exchange it for the same product.
Please contact us within 2 days of receiving the item to request an exchange.
How to Initiate a Return
To start a return, please follow these steps:
Contact our support team at info@mediamarketingwaale.com with your order details.
Our team will provide return instructions and a return authorization if applicable.
Send the item back to the provided return address.
Late or Missing Refunds
If you haven’t received a refund yet, please check with your bank or payment provider, as processing times may vary.
If you still have not received your refund, contact us at info@mediamarketingwaale.com.
Contact Us
For any questions regarding our return and refund policy, feel free to reach out to our support team at info@mediamarketingwaale.com.